Privacy Policy

ConvoSet (hereinafter referred to as the “Platform,” “Mobile Application,” or “ConvoSet”) is a web and mobile-based customer communication platform owned and operated by Getnotiz Branding Service for Digital Marketing (hereinafter referred to as “ConvoSet,” “we,” “us,” or “our”).

This Privacy Policy (hereinafter referred to as the “Policy”) is designed to inform users accessing the ConvoSet platform (“User,” “You,” or “Your”) about the types of information we collect, the purposes for collecting it, how it is used, who it is shared with, and how we protect it. We prioritize the safeguarding and appropriate use of your information and are committed to protecting any information shared with us.

We encourage you to carefully read this Policy before accessing the Platform, using our Services, or creating an account. If you do not agree with any aspect of this Policy, please refrain from using our Platform and Services or creating an account.

This Policy is published and will be interpreted in line with the provisions of the Information Technology Act, 2000, as well as the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and other applicable data privacy laws. Capitalized terms used but not defined herein shall have the meanings assigned to them in our Terms of Use.

By using our Services, you agree to the collection and use of your information in accordance with this Policy.


Definitions

  • Service: Refers to the ConvoSet website and mobile application operated by ConvoSet Technologies Private Limited.
  • Personal Data: Data about an individual who can be identified from the information provided.
  • Usage Data: Information automatically collected from the use of our Services or the Service infrastructure.
  • Cookies: Small files stored on your device that help us improve the user experience.
  • Data Controller: Refers to ConvoSet Technologies Private Limited, which determines the purpose and manner of processing your personal data.
  • Data Processor (or Service Provider): Third-party individuals or companies processing data on behalf of ConvoSet.
  • Data Subject (or User): Any individual using our Services and whose personal data is processed.

Information We Collect

  1. Personal Data
    We may collect the following personally identifiable information:
    • Name
    • Email address
    • Phone number
    • Address (including state, city, ZIP/postal code)
    • Social media login credentials
    • Cookies and Usage Data
  2. Usage Data
    We collect data such as:
    • IP address
    • Browser type and version
    • Time and duration of visits
    • Device and diagnostic data
  3. Location Data
    If you permit, we may collect and use location data to improve our services.
  4. Device and File Data
    ConvoSet may access contact lists, uploaded files, and device details to facilitate smooth communication via the Platform.
  5. Tracking Cookies
    Cookies are used to track user activity and improve the user experience. Examples include:
    • Session Cookies
    • Preference Cookies
    • Security Cookies

How We Use Collected Data

We use the data collected for purposes such as:

  • Providing and maintaining the Service.
  • Enhancing user experience and optimizing functionality.
  • Communicating updates, offers, and marketing materials.
  • Ensuring security and troubleshooting technical issues.

Retention of Data

We retain your data only as long as necessary to provide our Services or comply with legal obligations.


Sharing and Disclosure

  1. Third-Party Services
    Your data may be shared with trusted third parties for analytics, payment processing, or legal compliance.
  2. Legal Compliance
    ConvoSet may disclose data to comply with laws or in response to legitimate governmental requests.

Your Rights

If you are located in the European Economic Area (EEA) or other jurisdictions with specific data privacy laws, you have the right to:

  • Access, correct, or delete your data.
  • Restrict or object to data processing.
  • Withdraw consent for data collection at any time.

Updates to This Policy

We may revise this Policy from time to time and will notify you of significant changes. Please review this Policy periodically for updates.


Contact Us

For questions or concerns about this Privacy Policy, please contact us at support@convoset.com.