Refund Policy
This policy ensures that ConvoSet customers have a clear understanding of our service offerings while protecting both our users and the company.
Free Subscription Account
ConvoSet provides free subscription accounts with some limitations, allowing users to explore the platform’s basic features. There is no charge for this free account. Users can upgrade to a paid plan if they find the product beneficial and would like to access additional features.
Paid Subscription Services
Once a user upgrades to a paid subscription, they are no longer eligible for a refund. The free account gives users an opportunity to evaluate ConvoSet before committing to a paid plan. If a user is dissatisfied after upgrading, they can cancel their subscription at any time, but will not receive a refund for the billing cycle in progress.
Non-Refundable Services
Charges for any ConvoSet plans, add-ons, third-party integrations, or one-time setup services are non-refundable. This includes any payments for premium features or chatbot development.
Technical Issues
If users experience ongoing technical issues that significantly hinder the use of the platform, and the issues are confirmed by ConvoSet’s support team, we may consider issuing a partial or full refund, at ConvoSet’s discretion.
Unauthorized Charges
If users notice unauthorized charges on their account, they should contact ConvoSet support immediately. If the charges are found to be fraudulent, ConvoSet will issue a full refund.
Cancellation Policy
Users can cancel their subscription at any time. The cancellation will take effect at the end of the current billing cycle. Users will not receive a refund for any unused portion of the subscription, except in special cases which will be reviewed individually.
Contact and Support
For any refund-related queries or concerns, users should reach out to ConvoSet’s customer support team, which is available to assist with issues efficiently and promptly.
Refund Process
To request a refund, users should contact us at support@convoset.com. Please provide your transaction details and a clear explanation of the reason for your refund request.
Policy Amendments
ConvoSet reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting the updated policy on our website.
Legal Compliance
This refund policy complies with applicable laws and regulations in the regions where ConvoSet operates. Users are also encouraged to review our Terms of Service and Privacy Policy for a comprehensive understanding of their rights and obligations.